SALES TERMS & CONDITIONS
Thank you for choosing Ashley HomeStore.
Full payment is required at time of purchase. For in-store purchases, we accept payments by Credit Card, Debit Card, and Cash. If you’d like to finance your purchase on our AFHS Card, a minimal deposit of your delivery fees and taxes will be required. Financing terms will depend on the type of plan you’ve chosen and you’ll find complete details on your Consumer Finance Company Terms and Conditions.
OUR 125% PRICE GUARANTEE
We’re pleased to offer you an excellent price guarantee. If within 30 days of purchase, you find an identical product at a lower price, advertised by a competitor under the same terms and conditions, in the same Canadian city (100 km radius), Ashley Furniture HomeStore will refund you 125% of the difference (excludes clearance, Black Friday, Cyber Monday, Boxing Day and timed specials). We will price match any price advertised by our store for 30 days. All price-matches exclude clearance, Black Friday, Cyber Monday, Boxing Day and timed specials.
CANCELLATIONS AND RETURNS
You are free to cancel your order, prior to delivery or pick-up within 72 hours of purchase (furniture, and mattresses). After 72 hours, any request to modify or cancel your order will be at the discretion of our Store Manager and an administration fee can occur. Any Product Protection Plan Care Kits will be refunded if the un-opened package is returned to our store. Refunds are processed with the same method of payment (excluding cash where reimbursement will be via company cheque within 7-10 business days).
GETTING YOUR PRODUCT
You may pick up your product from our local distribution centre located at 320 King Street, Cranbrook, or, if more convenient, you can purchase our professional delivery services.
Our delivery option provides you with much more than just delivering your product to your home. We will open, assemble and inspect your product for you. Our delivery teams are careful to protect your product and your home during delivery. If you need to change your original delivery date, please contact us to re-schedule, allowing at least 48 hours notice. If you need to reschedule with less than 48 hours notice, or if you’re not home when our delivery team arrives, an additional delivery fee will be payable before we can re-schedule. Of course, you can always choose to pick up your product from our warehouse. The day before delivery, we will call you with a 3-hour time frame during which you can expect our team, so you can better plan your day.
When you order several items, some may be available sooner than others. You can certainly call us to pick up or arrange delivery of split orders but additional delivery fees will apply. When your order arrives, please inspect the product carefully. We’ll be glad to resolve any issues as soon as possible. However, you do have up to 48 hours after delivery to let us know of any concerns. Simply call us at 250-426-2311. When picking up product from our store or warehouse locations, our teams will be happy to help you load the product into your vehicle. You will be responsible for securing it for safe delivery to your home. When choosing pick-up, please remember that you will be responsible for the assembly of all product. In the event that you find any defect or damage, you’ll need to report the problem within 48 hours and return the damaged item with the packaging to the original pick-up location for resolution.
POST SALES SERVICE
We stand behind the products we sell and provide in-home and in-shop warranty service for our customers. If you encounter any difficulties during the Manufacturer’s Warranty or Product Protection Extended Service Plan warranty periods, please call us right away at 250-426-2311 Our service teams will inspect and repair the product. If for some reason we’re unable to make a repair, an exchange or re-selection may be requested from the manufacturer or warranty provider, at their discretion.
30 DAY COMFORT GUARANTEE
When you purchase furniture or mattresses from us, we want you to have complete peace of mind. That’s why we offer 30 days to decide if your purchase is right for your home. Items must be returned in new condition. If you require our delivery team to pick the item up, delivery charges will apply.
PEACE OF MIND PROMISE
When you purchase our Protection Plan Warranty and do not use it, the value of the warranty can be used as a Credit applicable on a future purchase of regular priced furniture or bedding. Details are included in our Peace of Mind Promise Certificate.
All clearance product is sold “as is” and without a manufacturer’s warranty. No returns, re-selections or exchanges of clearance product are possible.
Once again, thank you for choosing Ashley HomeStore.