When you purchase furniture from the Cranbrook Ashley HomeStore, you receive our deluxe home delivery from our very own professional delivery team. We take pride in making sure your furniture is delivered and set up exactly the way you want it. And best of all, we offer next day delivery in our area on all in stock items. Live out of town? Don't worry, we deliver anywhere in the East Kootenays!
Merchandise not in stock for immediate delivery will be ordered from the manufacturer with a tentative delivery date. Delivery dates are agreed to in good faith; however, they are subject to availability from the manufacturer. In the case of a delay, we will do our best to keep you informed of the status of your delivery. Changes in delivery dates will be subject to availability of stock and scheduling.
An approximate delivery time is available through our delivery department. A time window is approximate, due to road conditions and unexpected delays beyond our control. If a delivery date is not set up at the time of sale, you will be contacted and a delivery a date will be confirmed. Delivery and set up is provided except for cash and carry items and clearance items.
If you wish to pay the C.O.D. by Visa, Mastercard, Interac or cash, please make payment at our store two (2) working days in advance of the delivery date.
We would ask you to ensure that all walks and entranceways to your home are clear prior to our delivery, (example: snow and ice) for the safety of our delivery personnel and your furniture. Our delivery staff have the obligation to postpone delivery due to unsafe conditions based on their judgment.
As Professionals, we do our best to take every care possible when delivering furniture into your home. As you are aware, many home designs do not take into account the difficulty of furniture delivery. On a rare occasion, if a piece of furniture is a tight fit, we may ask you to approve our attempt to fit your furniture, on the understanding that we cannot be held responsible for any damage.
We trust you will understand and appreciate these conditions. If we make a delivery to your home on a scheduled agreed day and it happens that no one is in attendance to receive the delivery, there will be a charge for the next delivery. To re-schedule a delivery we require(1) full day's notice please.
If you would like to pick up your purchase, please call either your salesperson or the office staff of the store where you made your purchase, at least (1) day in advance so that we can prepare your order. You will need to bring handling materials with you, such as rope and blankets. Damage incurred by customers’ own transportation is not warranted.
Deliveries: If any damage is found after the receipt of your order, simply call our service department within 48 hours. We will promptly repair, or if necessary, replace the damaged item.
Pick-up Orders: If any damage is found when opening your order simply call our service department within 48 hours of receipt. We will gladly arrange a time for you to return the item for repair or if necessary, replacement.