Will the products available on the website be the same as those in store?
Yes. Everything that is available online will be available for purchase in the store.
Can I purchase from anywhere in the world?
At this time no. While anyone, anywhere can view and interact with the new website; only those within the Ashley HomeStore delivery zones can place orders via the website. Using location technology, you will be advised at the outset whether you are able to purchase products from Ashley HomeStore via the website.
What is a wish list?
The wish list allows you to save your favourite products all in one convenient place. From there, you can quickly and easily find the items again, share the list with family and friends, and move items into your shopping cart. If you are working with a sales professional member at one of our stores, you can use the wish list to show them the items you have selected and they will work with you to convert your wishes into a purchase.
The wish list is also a great tool to use with your sales professional member in-store. If you are not quite ready to purchase we can create a wish list on your behalf so that they have a record of the items they discussed with you so they can purchase online or in-store at a later date.
What is the difference between the wish list and shopping cart?
The wish list is where you can save products you like or to share with others. You simply place those items in the shopping cart when you are ready to proceed with the purchase process. You can create multiple wish lists at the same time to help organize products for different rooms in your home or for a variety of reasons. To make it easy to translate a like into a purchase, you can also transfer items directly from their wish list to their shopping cart.
What happens if I make a purchase online and want to cancel?
The same policies and procedures that exist with in-store purchases apply to any online purchase; you can read more about our policies at terms and conditions of sale. Our customer service team is happy to help, contact us at 250-426-2311.
What is the process to book delivery or pick-up my order?
When you purchase online, our customer service team will contact you when their product is available to book delivery.
Can I purchase a custom order item online?
With the complexity of custom orders, we have many options to choose from and are not offering this service online at this time. You are invited to speak with a sales professional at our showroom.
What credit cards can I use to pay for my purchase and are there financing options?
You can use all major credits cards such as Visa, Mastercard and, American Express...the same as in store. As you can in store, the financing application is available online through Fairstone Financial.
How do I purchase a protection plan?
Once you enter the check-out process, the option to purchase the appropriate warranty is presented so that you can choose the type and level of warranty you require or decline that option altogether. Once you have completed your purchase you will be provided with a receipt.
Once I place my order how will I get an order confirmation or receipt?
Upon completion and approval of your order, you will receive via email, a confirmation of your order and the payment option(s) chosen.
How can online customers ask questions?
If you have questions about our customer service or need assistance, please contact us at 250-426-2311.
Why does the website not display correctly on my computer?
Some browsers, particularly earlier versions, either do not or only partially support this technology and they might not display the text and graphics properly. However, we have tested this website against google chrome; where the text and content should be accessible and usable for all of our visitors. Click here to download the latest version of Google Chrome.